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Automated customer service: Full guide It’s best to start using automation in customer service when the inquiries are growing quickly, and you can’t handle the tasks manually anymore. It’s also good to implement automation for your customer service team
Read MoreCustomer Service Automation: Full Guide & Examples Meanwhile, agents are freed up to focus on the conversations that truly need a human touch. The most obvious is that sometimes the best people to address customer issues are other customers.
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